babu asthi Privacy Policy

Introduction and Scope

babu asthi is an online entertainment platform providing casino, slots, fishing and sports betting services to adult users in Bangladesh. This privacy policy ("Policy") applies to the babu asthi website, mobile application and all related services.

This policy explains what types of personal information we collect, what purposes that information is used for, under what circumstances it may be shared with third parties, and what measures we take to keep your information secure. Our Terms and Conditions are a companion document to this policy and both should be read together.

By using babu asthi's services you are consenting to the data processing practices described in this policy. If you disagree with any part of it, please contact our support team before using our services.

What Information We Collect

2.1 Registration and Account Information

When creating an account we collect the following information:

• Full name
• Date of birth (for age verification — persons under 21 cannot register)
• Email address
• Mobile number
• Password (stored in encrypted form; we never see plain-text passwords)
• Preferred currency (Bangladeshi Taka — ৳)

2.2 Identity Verification (KYC) Information

To maintain a safe environment and for account verification we may request the following documents:

• National ID card (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Proof of payment method ownership (screenshot of bKash, Nagad, Rocket or Upay account)

2.3 Transaction Information

During deposits and withdrawals, the transaction amount, method, time and status are recorded. Full payment method details (such as a bKash or Nagad account number) are not stored — only the last four digits or a masked format is kept.

2.4 Technical and Usage Information

The following information is collected automatically when you use our platform:

• IP address and device type
• Browser and operating system type
• Session duration and page visit history
• Game play history and betting records
• Cookie and local storage data (see Section 05 for details)

Use of Collected Information

babu asthi uses collected information only for the following purposes:

3.1 Service Delivery and Account Management

Information is essential for account creation, login verification, deposit processing, withdrawal settlement and bonus distribution. Accurate information is necessary to process withdrawals within 15 minutes to 2 hours.

3.2 Security and Fraud Prevention

Information is analysed to prevent account hacking, money laundering and access by minors. If suspicious activity is detected, the account is temporarily suspended and the member is notified.

3.3 Customer Support

Our 24/7 live chat and email support team is given the information needed to resolve issues related to your account. Support staff cannot see full passwords or complete payment details.

3.4 Responsible Gaming Monitoring

Playing patterns are analysed and, where a member appears to be at risk of problem gambling, necessary steps are taken under our Responsible Gaming programme.

3.5 Communication and Promotions

Members are informed about new bonuses, tournaments or service changes via email or platform notifications. You can turn off promotional messages at any time from your account settings.

Data Sharing and Third Parties

babu asthi never sells your personal information for commercial purposes. However, in the normal course of providing services, information may be shared in certain specific situations:

4.1 Payment Processing Providers

Necessary information is shared with bKash, Nagad, Rocket and Upay payment gateways to complete transactions. These providers have their own privacy policies that apply on their platforms.

4.2 Game Software Providers

Our game studio partners — including Pragmatic Play, PG Soft, JILI, Evolution and Spribe — receive only the minimum information required to manage game sessions. They do not receive your identity verification or payment details.

4.3 Analytics and Technology Services

Trusted technology partners are used to monitor platform performance and ensure security. These parties operate under strict confidentiality agreements and may not share data with anyone else.

4.4 Legal Obligations

If we receive a valid instruction from an appropriate legal authority or a court order, we are obliged to provide the required information. In such cases we will make every effort to notify the relevant member in advance where possible.

Cookies and Tracking Technologies

Cookies are small text files stored in your browser. babu asthi uses the following types of cookies:

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, remembering language preferences and managing security tokens. They cannot be disabled because the core functionality of the platform depends on them.

5.2 Functional Cookies

These cookies are used to remember your preferred game categories, display settings and balance view preferences. They improve your experience but are not required for the platform's core functionality.

5.3 Analytics Cookies

Analytics cookies are used to gather information about which pages are used most, where technical problems occur and how the overall quality of service can be improved. Data collected from these cookies is aggregated and anonymous.

5.4 Cookie Controls

You can delete cookies or stop new cookies from being accepted through your browser settings. Please note that disabling essential cookies will prevent login and transactions from working properly.

Data Security Measures

babu asthi uses industry-standard technology to keep your information secure:

• SSL Encryption: All data exchanged between the platform and your device is encrypted using SSL/TLS protocol.
• Password Hashing: Passwords are never stored in plain text — a one-way hashing algorithm is used.
• OTP Verification: A mobile OTP is sent for suspicious logins, large withdrawals or account changes.
• Database Security: Server-level firewalls, access controls and regular security audits are carried out.
• Staff Training: All support staff receive regular training on data protection and can only see the minimum information necessary.

However, no one can guarantee 100% security on the internet. If you suspect a security breach, please notify our support team immediately.

Data Retention

babu asthi retains information according to the following policy:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, transaction and KYC information may be retained for a set period due to legal and financial obligations.
• Browsing data: Technical logs are generally deleted automatically after 90 days.
• Marketing communications: If you unsubscribe, you will be removed from the mailing list within 30 days.

Your Data Rights

As a babu asthi member you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide the information within a set period in response to a verifiable request.

8.2 Right to Rectification

If any information on your account is incorrect you may request that it be corrected. Changing some information (such as your registered name or date of birth) will require an additional verification process.

8.3 Right to Erasure

Alongside a request to close your account you may apply to have your information deleted. However, due to legal retention obligations, some information may not be possible to delete before a set period has elapsed.

8.4 Right to Opt Out of Promotional Communications

You can stop marketing messages at any time via your account settings or the unsubscribe link in emails. However, transaction-related and security messages will always be sent.

For more information about these rights, detailed answers are available on our Frequently Asked Questions (FAQ) page.

Protection of Minors

babu asthi is operated exclusively for persons aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

Providing a date of birth at registration is mandatory and is verified automatically. If for any reason a minor has registered using false information, their data will be permanently deleted and their account closed as soon as they are identified.

If a parent or guardian believes their underage child is using this platform, please contact our support team immediately.

Policy Changes and Updates

babu asthi reserves the right to amend this privacy policy as needed. Registered members will be notified by email and a clear notice will be posted on the platform before any changes take effect.

Continued use of the platform after changes have been made will be considered acceptance of the new policy. If you do not agree with the changes, you may request that your account be closed.

The latest version of this policy will always be available on this page. You can check the "Last Updated" date at the top of the page to see when the policy was last changed.

Contact and Complaint Resolution

If you have any questions, data requests, or complaints regarding this privacy policy, please contact us through the following:

• Live Chat: 24/7 direct chat support, in Bengali and English
• Email: [email protected]

For data requests, you must write from the email address registered to your account so we can verify your identity. We endeavour to respond to all valid requests within a reasonable time.

This policy is effective from: 1 January 2025. This privacy policy is part of the overall service framework of babu asthi — more information about us can be found on the About Us page.